Questions for Shipping
Please ensure you put a valid address, we do NOT ship to PO Boxes. If a box is returned due to an incorrect address we will resend at your expense. We are NOT responsible for replacement costs if an animal gets #sugarhigh on your cookies. All cookies are baked fresh, if not consumed, please freeze. Due to the nature of our products, there are no cancellations and no returns.
UPS or FedEx DO NOT PICK UP UNTIL TUESDAY
-Saturday locals placed before 2pm will be delivered SAME day. AFTER 2pm Saturday will be MONDAY delivery.
-No local deliveries will be made SUNDAY
-ALL shipped orders will leave facility TUESDAY.
Ground Shipping through UPS or FedEx
-Ground shipping is typically 5 BUSINESS days. (west cost especially can take MUCH longer)
-Wednesdays orders leave facility on Thursday, Saturday and Sunday leave on Monday.
-UPS ground shipping can take much LONGER and is NOT guaranteed (unless you pay for 2day OR hand delivery)
-Remember weekends don’t count as business days.
2 DAY SHIPPING
We offer 2 day shipping through FedEx
-Orders purchased on Saturday and Sunday will go out on Monday and SHOULD arrive by Wednesday.
-Secret Stash purchased Thursday will not arrive until after Monday.
-Orders purchased on Wednesday SHOULD arrive by Friday.
-Any orders made after 5pm est on Wednesday will not ship until Thursday.
LOCAL HAND DELIVERY
We send our Pushers out after 2pm of day of Moving Weights. We do our best to get as many packages out the first day. Your area maybe sent via UPS we do our best to get most of Suffolk and Nassau.
Due to COVID and customs regulations; My Cookie Dealer is not responsible for any tariff, duty, taxes, handling fees, customs clearance charges or any delays at the boarders. Once the order is placed, processed, and has left our bakery, we are unable to assist with any international issues.
We can NOT hold packages. We ship all orders same day or next business day.