Questions for Shipping
Please ensure you put a valid address, we do NOT ship to PO Boxes. If a box is returned due to an incorrect address we will resend at your expense. We are NOT responsible for replacement costs if an animal gets #sugarhigh on your cookies. All cookies are baked fresh, if not consumed, please freeze. Due to the nature of our products, there are no cancellations and no returns.
Ground Shipping through UPS or FedEx
-Ground shipping is typically 3-5 BUSINESS days.
-UPS ground shipping can take much LONGER and is NOT guaranteed (unless you pay for 2day OR hand delivery)
-Remember weekends don’t count as business days.
2 DAY SHIPPING
We offer 2 day shipping through FedEx
-Orders purchased on Saturday and Sunday will go out on Monday and SHOULD arrive by Wednesday.
-Secret Stash purchased Thursday will not arrive until Monday.
-Orders purchased on Wednesday SHOULD arrive by Friday.
-Any orders made after 5pm est on Wednesday will not ship until Thursday.
LOCAL HAND DELIVERY
Hundreds of our “pushers” deliver packages each week across Long Island, NY - we are expanding weekly.
Due to COVID and customs regulations; My Cookie Dealer is not responsible for any tariff, duty, taxes, handling fees, customs clearance charges or any delays at the boarders. Once the order is placed, processed, and has left our bakery, we are unable to assist with any international issues.
We can NOT hold packages. We ship all orders same day or next business day.